Apex Chem (Pty) Ltd – Delivery Policy

Effective Date: 19/03/2025

At Apex Chem (Pty) Ltd, we aim to ensure timely and secure delivery of our products. Please review our

delivery policy below before placing an order.

1.1 Orders are processed within 7 business days after payment confirmation.

1.2 Orders placed on weekends or public holidays will be processed on the next business day.

1.3 Customers will receive a confirmation email with tracking details once the order has been dispatched.

2.1 We offer the following delivery options:

∙Standard Shipping: Estimated delivery within 7 days.

∙Express Shipping: Estimated delivery within 7 days (extra charges apply).

∙Local Pickup (if applicable): Available at [Location] during business hours.

2.2 Delivery times may vary based on location, courier service availability, and external factors beyond our control.

3.1 Shipping fees are calculated at checkout based on destination and package weight.

3.2 Free shipping may be offered on orders above 7 (subject to promotions or terms).

3.3 Any additional customs duties or import taxes (for international orders) are the buyer’s responsibility.

4.1 We currently deliver to [Specify Countries/Regions].

4.2 Some remote areas may have longer delivery times or limited service availability.

4.3 If your location is not listed at checkout, please contact us before placing an order.

5.1 Apex Chem is not responsible for delays caused by:

∙Courier service disruptions.

∙Incorrect or incomplete shipping details provided by the customer.

∙Natural disasters, strikes, or other unforeseen circumstances.

5.2 If your order is delayed beyond the estimated timeframe, please contact us for assistance.

6.1 Customers will receive a tracking number via email once the order has been shipped.

6.2 Tracking updates can be checked via

7. Lost or Damaged Packages

7.1 If your package is lost or arrives damaged:

∙Report the issue within 7 days of the estimated delivery date.

∙Provide photos and relevant details for investigation.

∙Depending on the case, we may offer a replacement or refund.